The offer and sale of products on our E-commerce are governed by these general terms and conditions (hereinafter “General Conditions”), which regulate the relationship between Cosmekit S.r.l., with registered office at Via Achille Pacini 72, 56031 Bientina (PI), certified email address cosmekit@pec.it, VAT number IT02476160508 (hereinafter “Cosmekit”), and the Customer.

1. Definitions
The terms and expressions listed below have the following meanings; it being understood that terms defined in the singular shall also be understood in the plural and vice versa:

Consumer: any natural person who uses the E-commerce for purposes not related to any entrepreneurial, commercial, artisanal, or professional activity, and who is at least 18 (eighteen) years old.
Customer: any Consumer who purchases one or more Products through the E-commerce in accordance with the General Conditions.
E-commerce: the online store available at https://www.ophelier.it/ through which it is possible to purchase the Products.
Parties: Cosmekit and the Customer jointly.
Products: the items offered for sale on the E-commerce.
Personal Area: the section of the E-commerce, for the exclusive use of the Customer, through which the Customer can access specific functions provided by Cosmekit after authentication.

2. Subject
The General Conditions govern the online sale of Products by Cosmekit to the Customer. The essential characteristics of the Products are described in each product sheet available on the E-commerce. The images and colors of the Products reproduce the real characteristics as faithfully as possible. In any case, images are shown for illustrative purposes only and may not fully correspond to reality, also due to technical reasons.

3. Completion of the Purchase
3.1 Registration
To purchase Products on the E-commerce, it is possible to proceed either by registering or as a guest user. To register, the Customer must carefully complete and submit the appropriate form, providing their personal data. Registration becomes effective only when the Customer receives the confirmation email and opens the link contained within it.

3.2 Completion of the Purchase
After registration, it will be possible to begin the purchase process. Before proceeding, the Customer must read the General Conditions, with particular attention to the withdrawal clauses. To complete the purchase, the Customer must fill out the electronic order form and submit it to Cosmekit.

4. Order Availability
For each Product listed on the E-commerce, Cosmekit indicates whether:
it is available in its warehouse;
it is not available in its warehouse;
it is available upon request.
Cosmekit expressly reserves the right not to indicate the availability of Products listed on the E-commerce.

5. Warranty
Each Product sold through the E-commerce is subject to the legal warranty provided directly by Cosmekit, in accordance with applicable law. The warranty must be claimed within 2 (two) months from the discovery of the defect by sending a registered letter with acknowledgment of receipt to Cosmekit at Via Achille Pacini 72, 56031 Bientina (PI), or by sending a certified email (PEC) to cosmekit@pec.it.

6. After-Sales Assistance
After-sales assistance is provided directly by Cosmekit, which can be contacted for any inquiries at: info@ophelier.it.

7. Prices
Product prices and related shipping costs may be subject to updates and include VAT. Any taxes, duties, customs charges, or other legal fees shall be entirely borne by the Customer.

8. Payment Terms
The Customer may pay by credit card, PayPal, and other methods listed on the E-commerce. Cosmekit reserves the right to modify or implement available payment methods.

9. Security Measures
Cosmekit will validate the name, address, and other personal information to ensure transaction security, in accordance with the privacy policy.

10. General Product Warnings
Cosmekit sells Products in compliance with applicable regulations. The Customer is responsible for checking the list of ingredients of the Products, which may contain potential allergens.

11. Shipping and Delivery of Products
Cosmekit undertakes to ship the Products within 5 working days from receipt of payment.

12. Delivery Delays
If deliveries cannot be made within the expected time, Cosmekit will inform the Customer of new timeframes and methods.

13. Applicable Law and Jurisdiction
The General Conditions are governed by Italian law.

14. Alternative Dispute Resolution
If the Customer is not satisfied with how Cosmekit handled a complaint, they may submit a complaint to the European Commission’s online dispute resolution platform.

15. Complaints
For any complaints, you may contact Cosmekit directly via email at: info@ophelier.it.

16. Privacy
The Customer must review the privacy policy provided on the E-commerce.

17. Contacts
Customers can contact Cosmekit directly by writing to: info@ophelier.it.